ZEB SCANLAN
San Bernardino County, CA | zebscanlan@proton.me | 320-291-6646 | LinkedIn | zebdesigned.com
Business Systems Analysis · Stakeholder & Relationship Management · UX & Process Design
UW Information Systems Management graduate with a decade of experience making complex systems legible to the people who use them. Elicits requirements across organizational levels, maps processes to expose gaps, and translates ambiguity into aligned specifications and actionable next steps. Brings a user-centered design lens and genuine relationship intelligence to every systems problem — equally fluent with stakeholders, data, and the humans caught between them.
EDUCATION
MS in Information Management (MSIM) | University of Washington | Seattle, WA 2026
Focus: Business Systems Analysis · IT Service Management · Information Architecture · UX & User-Centered Design · Organizational Strategy · Data Analysis
UX/UI Immersion Certificate | Chegg Skills / Thinkful | Remote Dec 2021
BS in Communication Studies | Saint Cloud State University | Saint Cloud, MN Dec 2013
Figma · Miro · Webflow · Trello · Excel · R · SQL · Canva · PowerPoint · Google Workspace · Agile / Scrum · Claude / AI Tooling
CORE COMPETENCIES
▸ Business Systems Analysis
▸ Requirements Elicitation & Documentation
▸ Stakeholder Relationship Mgmt
▸ Cross-Functional Collaboration
▸ Process Design & Optimization
▸ Agile / Scrum Delivery
▸ User-Centered Design & UX Research
▸ Information Architecture
▸ Data Analysis (R, SQL, Excel)
▸ Program & Project Management
UX Designer (Contract) | Ossia Marketing | Remote — Seattle, WA Jun 2023 – Jul 2024
Served as primary connector between business stakeholders and design execution, translating requirements into user-centered interfaces across desktop and mobile; led delivery across multiple Agile sprints.
Facilitated stakeholder reviews and design critiques, communicating complex UX decisions to non-technical audiences and securing buy-in across organizational levels.
Delivered full UX overhaul of cabcalloway.com: information architecture, user flows, Figma prototyping, and production implementation in Webflow.
Junior UX Designer (Contract) | Evolution Apps LLC | Remote Dec 2022 – Mar 2023
Synthesized competing stakeholder inputs into actionable flows and prototypes; maintained cross-functional alignment through structured documentation during rapid change in a fast-moving startup.
Program Support Specialist — Special Education | Public School Districts | Minneapolis, MN & Seattle, WA Aug 2014 – Sep 2024
Aligned diverse stakeholder groups (families, educators, administrators, agencies) around shared goals in high-stakes, compliance-driven programs — building the trust, facilitation, and requirements-translation skills that map directly into BSA and BRM work.
Tracked behavioral and outcomes data across multi-party programs, translating findings into strategy adjustments and communicating results clearly across technical and non-technical audiences.
SELECTED PROJECTS
AI-Powered Hiring Insights Agent | Provn Capstone — Team Axiom8, UW 2025–2026
Built a conversational recruiting intelligence system on Claude Sonnet, FastAPI, PostgreSQL, and pgvector enabling natural language queries against candidate assessment data with ranked, explainable recommendations.
Product Launch Simulation — DoorDash | Graduate Project, UW Sep 2024
Led Agile sprint planning across four delivery cycles for a simulated executive-level product launch; presented final go-to-market strategy to a faculty panel.
Overnite Mobile App | UX Certificate Capstone 2021
End-to-end UX design for a crowd-sourced overnight parking app: user research, persona development, journey mapping, Figma prototyping, and two rounds of usability testing via Maze.co.